Customers expect comprehensive services, such as the option of being able to pick up, pay for or return items purchased online in stores.
We have developed aroma® to enable this outstanding service. This is ensured by extensive basic functions and expansion modules such as the Service Center Module and the In-Store Module for all omnichannel store processes including ship-from-store with functions such as:
- Click & collect
- Online reservation of stocks in stores
- Pick-in-Store and Ship-from-Store
- Endless Aisle: Take orders in the store for articles that are currently not in the area
- Connection of cash register systems and management of financial processes
- Customer Service Module for perfect customer service
- Managing prices and campaigns
Additional explanations and definitions on the topic of omnichannel can be found here.
Arvato Systems has supported retailers in numerous countries with regard to omnichannel processes. These decades of experience have gone into the aroma® order management system - so that you too can easily inspire your customers.
More about customer service