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SAP Customer Experience (CX)

The perfect Communication Suite

Download the Use Case for Free!
SAP C/4HANA at a Glance
Why Arvato Systems
Your Benefits

How Well Do You Know Your Customers?

Whether online, mobile or on site: today, customers contact you via countless communication channels. The customer experience solutions from the SAP C/4HANA portfolio enable you to implement a holistic customer relationship management that gives you and your customers access to all relevant information and services at all times.


With the customer engagement platform C/4HANA from the market leader SAP, your customers are always at the center of attention.

Whether in e-commerce, sales, marketing or customer service - we help you to understand your customers precisely, to optimize contact and to personalize their behavior across all channels. With this knowledge, you can react flexibly and meet your customers' expectations.

Our Services for Your Success

Consulting, implementation and operation – all from a single source.

We provide consultation and work with you to define your process requirements and the desired functions. We draw your attention to opportunities to increase efficiency and optimize costs. We use this framework to design a solution for you and to help you select the ideal standard software.

Our experienced project managers handle implementation, configuration of standard software, and integration in your existing IT systems. Last but not least, we support your IT department with data migration and train your users. Naturally, we also provide you with the necessary product licenses. If needed, we offer you the right IT infrastructure for your business and handle system operation, including maintenance, application management, and further development.

Your Benefits

Excellent performance: Maintain billions of customer contacts simultaneously
Effective: quick setup, easy-to-use
Flexible: fast implementation of new processes
Open: easy integration of data sources and channels
Expandable: Take advantage of the SAP Cloud platform

Reference Cases

E-Commerce of Dangerous Goods with SAP Commerce Cloud

Learn how sales processes and data assets were digitized and optimized with SAP Commerce Cloud.

Customized SAP Marketing Cloud for New Pig

Arvato Systems Takes SAP Marketing Cloud to new levels for New Pig

Optimal customer experience at Geringhoff

Perfect connection of SAP Commerce Cloud, SAP Marketing Cloud and SAP Sales Cloud ensures optimal customer experience.

Deep Dive: SAP Customer Experience

SAP CPQ: How to create complex B2B quotes quickly & securely

"Configure, Price, Quote" - SAP CPQ enables your sales force to quickly and securely create quotes for complex products and services.

B2B E-Commerce Maturity Model

The E-Commerce experts at Arvato Systems have developed a comprehensive maturity model for B2B E-Commerce. Where does your company stand?

Whitepaper: Transformation from B2B online shop to customer platform

Better customer experience is also becoming increasingly crucial in B2B business. Read how transformation improves conversion rates AND internal processes.

Consent Management

WHITEPAPER: Legally compliant handling of customer data is crucial for the customer experience. This white paper explains the background and shows solutions.

Cookiecalypse

WHITEPAPER: E-commerce and online marketing used to be based on third-party cookies, but these are now threatened with extinction. Learn more about the background and what to do now in the whitepaper.

7 Tips for Visual Search

CHECKLIST: One of the most important trends in online commerce is Visual Search. Download our checklist "The 7 best tips for optimizing your webshop for Visual Search" and optimize your offers with regard to Visual Search.

e3zine.com: Configure, Price & Quote

Complex offers of multi-variant products are time-consuming and error-prone. CPQ applications accelerate the process and ensure safety.

Your Contact for SAP Customer Experience

Headshot Marijke
Marijke Claessens
Expert for Commerce Solutions